Refund Policy

1. Refund Request Process

To request a refund, you must provide a valid reason for your request. Simply being dissatisfied is not sufficient grounds for a refund. We require specific details about the issue you are experiencing.

2. Technical Verification Required

For refund requests based on application malfunction or non-performance, our team will need to verify the issue by connecting to your computer via AnyDesk. This verification process is mandatory to determine if the application is genuinely not working and to identify the specific cause of the problem.

3. Issue Diagnosis

When our team connects to your computer via AnyDesk, we will:

• Test the application functionality in your environment
• Identify any compatibility issues with your system
• Determine if the issue is caused by our software or external factors
• Document the specific technical reason for any malfunction

4. Refund Eligibility

Refunds will be processed only when:

• A valid technical reason is provided and verified
• Our team confirms the application is not functioning as intended
• The issue cannot be resolved through technical support
• The malfunction is directly attributable to our software

5. Non-Refundable Situations

Refunds will not be issued for:

• System incompatibility that was clearly stated in our requirements
• Issues caused by user modifications or third-party software
• Change of mind after purchase
• Performance variations due to hardware limitations
• Issues that can be resolved through our support channels

6. Verification Timeline

The technical verification process typically takes 3-5 business days from the time of your refund request. During this period, our team may request additional information or access to diagnose the issue properly.

7. Refund Processing

Once the verification is complete and your refund is approved, the refund will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

8. Request Submission

To submit a refund request, please contact our support team through your account dashboard with:

• Your order number and purchase date
• A detailed description of the issue
• System specifications and configuration
• Any error messages or screenshots of the problem
• Consent for our team to connect via AnyDesk for verification

9. Contact Us

If you have questions about our refund policy or need assistance with a refund request, please contact our support team through your account dashboard.